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Can I Visit?

21 January 2022

Current COVID-19 restrictions as at
            Friday 21st January 2022

for your facility.

Click for your state: QLD | NSW | VIC

PLEASE NOTE: All visitors who enter a St Vincent's Care Services home agree to abide by the Visitor Code of Conduct as a condition of entry.

The doors explained

COVID-19 restrictions and directives change often, so St Vincent's Care Services has introduced a 'coloured door' system to indicate the latest status of each home.

The different ‘doors’ indicate each home’s current status and what the different directives mean for our residents, our employees and their family members and friends.

 

 

SVC_GreenDoor

 

 

SVC_AmberDoor

 

SVC_RedDoor

  MINOR RESTRICTIONS  

  MEDIUM RESTRICTIONS  

 MAXIMUM RESTRICTIONS 

 

Minor Restrictions

Applies in most areas of low or no community transmission rates. The Aged Care home is permitted to have visitors and residents are able to leave their home. Online bookings will be open.

Medium Restrictions

Due to growing cases in the area/state, or a resident/employee being notified that they are a close or secondary contact to a COVID-19 case, the Aged Care home will be in restricted access. Visits may continue with additional precautions.

Maximum Restrictions

Applies when an employee or resident has tested positive for COVID-19. The Aged Care home will be locked down, all employees and affected residents will be COVID tested, and visitors are unable to visit the site. We will contact you if your family member or friend has displayed any symptoms.

 

How our teams keep your family members and friends safe and engaged during restrictions

0X4A8881

 Even during these difficult times, our employees put your family members and friends' welfare and wellbeing first.

They do this by:

- Wearing masks and face shields when providing direct care

- Completing Personal Protective Equipment (PPE) training

- Getting fully vaccinated (for both influenza and COVID)

- Organising virtual catch-ups over Zoom, Skype and FaceTime when you are unable to visit

- Creating new activities for residents such as cooking classes, games and events

The list goes on! Our team are dedicated to providing the best level of care, making sure your family members and friends always feel welcomed, valued and safe.

 

You can see first-hand your family members and friends in action across each of our homes on our Facebook page.  

Restriction Status

  

QLD

Home

Visit Details

Site Details

 Arundel

SVC_RedDoor 

Maximum restrictions: Barrier Reef and Uluru

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval



Minor restrictions: Greenacre

  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

Positive case, under investigation: Barrier Reef and Uluru

  • Residents required to isolate in their rooms
  • Staff required to wear full PPE


Greenacre: No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

             
            



Bardon

SVC_GreenDoor 
Minor restrictions
  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Book your visit online
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • MASKS AND FACE SHIELDS CURRENTLY REQUIRED for GC Local Government Area
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit





 Boondall

 SVC_GreenDoor 

Minor restrictions

  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit










 Carina

SVC_RedDoor 

Maximum restrictions

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

  • Residents required to isolate in their rooms
  • Staff required to wear full PPE

 Carseldine

SVC_AmberDoor

Medium restrictions: Hendrina, Janssen, Shalom, and Helena Place

  • Essential visitors only in St Joseph's wing, Shannon and Madonna Villa with appropriate infection control measures in place
  • Resident outings on hold at this time
  • St Joseph's, Shannon and Madonna Villa residents must remain in their designated areas

Minor restrictions: All other areas

  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW




Exposure site - monitoring for symptoms 

  • Hendrina, Janssen, and Shalom Helena Place must remain in their designated areas
  • Staff required to wear masks and face shields and full PPE for at risk residents

Other areas

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit      
 

 Douglas (Townsville)

SVC_RedDoor 

Maximum restrictions

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval
   

Positive case, under investigation

  • Residents required to isolate in their rooms
  • Staff required to wear full PPE


 Gympie

SVC_GreenDoor

Minor restrictions

  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit      

 Kangaroo Point

SVC_AmberDoor 

Medium restrictions: 

All Levels

RESTRICTED VISITS ONLY - please contact us to discuss visit approval


Exposure site - monitoring for symptoms  
  • Residents restricted to their levels
  • Staff wearing full PPE






 Maroochydore

SVC_GreenDoor 
Minor restrictions
  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak
  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit



             Mitchelton

           

SVC_AmberDoor

Maximum restrictions: Cork, Kerry, Shannon:

  • RESTRICTED VISITS ONLY - Please contact us to discuss visit approval


Medium restrictions: All St Joseph's Wing and Madonna Villa

  • Essential visitors only in St Joseph's wing, Shannon and Madonna Villa with appropriate infection control measures in place
  • Resident outings on hold at this time
  • St Joseph's, Shannon and Madonna Villa residents must remain in their designated areas

Minor restrictions: all other areas

  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

Exposure site - monitoring for symptoms 

  • St Joseph's, Shannon and Madonna Villa residents must remain in their designated areas
  • Staff required to wear masks and face shields and full PPE for at risk residents
  • Activities continue onsite with face masks
  • Visiting until 8pm weeknights, 6pm weekends and public holidays
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 



 

 Southport 

SVC_RedDoor


Maximum restrictions: Lenneberg - Level 2

  • RESTRICTED VISITS ONLY - Please contact us to discuss visit approval


Medium restrictions: Villa building

  • Essential visitors only in Villa building with appropriate infection control measures in place
  • Resident outings on hold at this time
  • Willa building residents must remain in their designated areas


Minor restrictions: all other areas

  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

Positive case, under investigation

  • Residents required to isolate in their designated areas
  • Staff required to wear full PPE


Exposure site - monitoring for symptoms 

  • Villa building residents must remain in their designated areas
  • Staff required to wear masks and face shields and full PPE for at risk residents
  • MASKS AND FACESHIELDS CURRENTLY REQUIRED for GC Local Government Area
  • Activities continue onsite with face masks
  • Visiting until 8pm weeknights, 6pm weekends and public holidays
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 

 

Toowoomba

SVC_GreenDoor 

Minor restrictions

  • 2 visitors per resident allowed per day
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  •  Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

          





 

 

NSW

Home

Visit Details

Site Details

Auburn

SVC_GreenDoor 

Minor restrictions

  • Residents are permitted 2 fully vaccinated visitors per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW




No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit


               
 

Bronte

           SVC_GreenDoor

Minor restrictions

  • Residents are permitted 2 fully vaccinated visitors per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit





 

Edgecliff

        SVC_AmberDoor 

Medium restrictions

  • Residents are permitted 2 fully vaccinated visitors per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

Exposure site - monitoring for symptoms 

  • Activities continue onsite with face masks
  • Visiting until 8pm weeknights, 6pm weekends and public holidays
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit
  • Residents required to isolate in their designated areas
  • Staff required to wear full PPE





Haberfield

SVC_GreenDoor

Minor restrictions

  • Residents are permitted 2 fully vaccinated visitors per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 



 

Heathcote

        SVC_AmberDoor 

Maximum restrictions: Parkview

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval


Minor restrictions: All other areas

  • Residents are permitted 2 fully vaccinated visitors per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit









Yennora

            SVC_RedDoor                       
Maximum restrictions 

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval



Positive case, under investigation

  • Residents required to isolate in their rooms
  • Staff required to wear full PPE


 

Stella Maris

SVC_RedDoor

Maximum restrictions

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval



Positive case, under investigation

  • Residents required to isolate in their rooms
  • Staff required to wear full PPE
               



 

 

VIC       

Home

Visit Details

Site Details

 

Eltham

SVC_RedDoor 

Maximum restrictions

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

  • Residents required to isolate in their rooms
  • Staff required to wear full PPE

 

Hawthorn

SVC_RedDoor

Maximum restrictions

  • RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

  • Residents required to isolate in their designated areas
  • Staff required to wear full PPE




 

Kew

SVC_GreenDoor

 

Minor restrictions: all other areas

  • Up to 5 visitors per resident per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • COVID vaccinations strongly recommended
  • Residents allowed to leave their home, however must follow all state and facility guidelines in place
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Book your visit online

BOOK NOW

No COVID outbreak
  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit




Werribee

SVC_AmberDoor  
Medium Restrictions: Memory Care Unit and Ground Floor
  • Essential visitors only in Memory Care Unit and Ground Floor with appropriate infection control measures in place
  • Resident outings on hold at this time
  • Memory Care Unit and Ground Floor residents must remain in their designated areas


Minor restrictions: Level 1

  • Up to 5 visitors per resident per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • COVID vaccinations strongly recommended
  • Residents allowed to leave their home, however must follow all state and facility guidelines in place
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Book your visit online

BOOK NOW

 

Exposure site - monitoring for symptoms 

  • Activities continue onsite with face masks
  • Visiting until 8pm weeknights, 6pm weekends and public holidays
  • COVID vaccinations strongly recommended for visitors
  • Memory Care Unit and Ground Floor residents required to isolate in their designated areas
  • Staff in Memory Care Unit and Ground Floor to wear surgical masks and face shields