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Can I Visit?

21 January 2022

Current COVID-19 restrictions as at
Friday 21st January 2022

for your facility.

Click for your state: QLD | NSW | VIC

PLEASE NOTE: All visitors who enter a St Vincent's Care Services home agree to abide by the Visitor Code of Conduct as a condition of entry.

The doors explained

COVID-19 restrictions and directives change often, so St Vincent's Care Services has introduced a 'coloured door' system to indicate the latest status of each home.

The different ‘doors’ indicate each home’s current status and what the different directives mean for our residents, our employees and their family members and friends.

SVC_GreenDoor

SVC_AmberDoor

SVC_RedDoor

MINOR RESTRICTIONS

MEDIUM RESTRICTIONS

MAXIMUM RESTRICTIONS

Minor Restrictions

Applies in most areas of low or no community transmission rates. The Aged Care home is permitted to have visitors and residents are able to leave their home. Online bookings will be open.

Medium Restrictions

Due to growing cases in the area/state, or a resident/employee being notified that they are a close or secondary contact to a COVID-19 case, the Aged Care home will be in restricted access. Visits may continue with additional precautions.

Maximum Restrictions

Applies when an employee or resident has tested positive for COVID-19. The Aged Care home will be locked down, all employees and affected residents will be COVID tested, and visitors are unable to visit the site. We will contact you if your family member or friend has displayed any symptoms.

How our teams keep your family members and friends safe and engaged during restrictions

0X4A8881

Even during these difficult times, our employees put your family members and friends' welfare and wellbeing first.

They do this by:

- Wearing masks and face shields when providing direct care

- Completing Personal Protective Equipment (PPE) training

- Getting fully vaccinated (for both influenza and COVID)

- Organising virtual catch-ups over Zoom, Skype and FaceTime when you are unable to visit

- Creating new activities for residents such as cooking classes, games and events

The list goes on! Our team are dedicated to providing the best level of care, making sure your family members and friends always feel welcomed, valued and safe.

You can see first-hand your family members and friends in action across each of our homes on our Facebook page.

Restriction Status

Home

Visit Details

Site Details

Arundel

SVC_RedDoor

Maximum restrictions: Barrier Reef and Uluru

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Minor restrictions: Greenacre

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Positive case, under investigation: Barrier Reef and Uluru

Residents required to isolate in their rooms
Staff required to wear full PPE

Greenacre: No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Bardon

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
COVID vaccination (both doses) MANDATORY from 17th Dec
Book your visit online
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

MASKS AND FACE SHIELDS CURRENTLY REQUIRED for GC Local Government Area
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Boondall

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Carina

SVC_RedDoor

Maximum restrictions

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

Residents required to isolate in their rooms
Staff required to wear full PPE

Carseldine

SVC_AmberDoor

Medium restrictions: Hendrina, Janssen, Shalom, and Helena Place

Essential visitors only in St Joseph's wing, Shannon and Madonna Villa with appropriate infection control measures in place
Resident outings on hold at this time
St Joseph's, Shannon and Madonna Villa residents must remain in their designated areas

Minor restrictions: All other areas

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Exposure site - monitoring for symptoms

Hendrina, Janssen, and Shalom Helena Place must remain in their designated areas
Staff required to wear masks and face shields and full PPE for at risk residents

Other areas

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Douglas (Townsville)

SVC_RedDoor

Maximum restrictions

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

Residents required to isolate in their rooms
Staff required to wear full PPE

Gympie

Minor restrictions

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Kangaroo Point

SVC_AmberDoor

Medium restrictions:

All Levels

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Exposure site - monitoring for symptoms

Residents restricted to their levels
Staff wearing full PPE

Maroochydore

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Mitchelton

SVC_AmberDoor

Maximum restrictions: Cork, Kerry, Shannon:

RESTRICTED VISITS ONLY - Please contact us to discuss visit approval

Medium restrictions: All St Joseph's Wing and Madonna Villa

Essential visitors only in St Joseph's wing, Shannon and Madonna Villa with appropriate infection control measures in place
Resident outings on hold at this time
St Joseph's, Shannon and Madonna Villa residents must remain in their designated areas

Minor restrictions: all other areas

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Exposure site - monitoring for symptoms

St Joseph's, Shannon and Madonna Villa residents must remain in their designated areas
Staff required to wear masks and face shields and full PPE for at risk residents
Activities continue onsite with face masks
Visiting until 8pm weeknights, 6pm weekends and public holidays
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Southport

Maximum restrictions: Lenneberg - Level 2

RESTRICTED VISITS ONLY - Please contact us to discuss visit approval

Medium restrictions: Villa building

Essential visitors only in Villa building with appropriate infection control measures in place
Resident outings on hold at this time
Willa building residents must remain in their designated areas

Minor restrictions: all other areas

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Positive case, under investigation

Residents required to isolate in their designated areas
Staff required to wear full PPE

Exposure site - monitoring for symptoms

Villa building residents must remain in their designated areas
Staff required to wear masks and face shields and full PPE for at risk residents
MASKS AND FACESHIELDS CURRENTLY REQUIRED for GC Local Government Area
Activities continue onsite with face masks
Visiting until 8pm weeknights, 6pm weekends and public holidays
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Toowoomba

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

NSW

Home

Visit Details

Site Details

Auburn

SVC_GreenDoor

Minor restrictions

Residents are permitted 2 fully vaccinated visitors per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Bronte

Minor restrictions

Residents are permitted 2 fully vaccinated visitors per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Edgecliff

SVC_AmberDoor

Medium restrictions

Residents are permitted 2 fully vaccinated visitors per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Exposure site - monitoring for symptoms

Activities continue onsite with face masks
Visiting until 8pm weeknights, 6pm weekends and public holidays
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Residents required to isolate in their designated areas
Staff required to wear full PPE

Haberfield

Minor restrictions

Residents are permitted 2 fully vaccinated visitors per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Heathcote

SVC_AmberDoor

Maximum restrictions: Parkview

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Minor restrictions: All other areas

Residents are permitted 2 fully vaccinated visitors per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Yennora

SVC_RedDoor

Maximum restrictions

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

Residents required to isolate in their rooms
Staff required to wear full PPE

Stella Maris

SVC_RedDoor

Maximum restrictions

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

Residents required to isolate in their rooms
Staff required to wear full PPE

VIC

Home

Visit Details

Site Details

Eltham

SVC_RedDoor

Maximum restrictions

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

Residents required to isolate in their rooms
Staff required to wear full PPE

Hawthorn

SVC_RedDoor

Maximum restrictions

RESTRICTED VISITS ONLY - please contact us to discuss visit approval

Positive case, under investigation

Residents required to isolate in their designated areas
Staff required to wear full PPE

Kew

SVC_GreenDoor

Minor restrictions: all other areas

Up to 5 visitors per resident per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
COVID vaccinations strongly recommended
Residents allowed to leave their home, however must follow all state and facility guidelines in place
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Book your visit online

BOOK NOW

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Werribee

SVC_AmberDoor

Medium Restrictions: Memory Care Unit and Ground Floor

Essential visitors only in Memory Care Unit and Ground Floor with appropriate infection control measures in place
Resident outings on hold at this time
Memory Care Unit and Ground Floor residents must remain in their designated areas

Minor restrictions: Level 1

Up to 5 visitors per resident per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
COVID vaccinations strongly recommended
Residents allowed to leave their home, however must follow all state and facility guidelines in place
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Book your visit online

Exposure site - monitoring for symptoms

Activities continue onsite with face masks
Visiting until 8pm weeknights, 6pm weekends and public holidays
COVID vaccinations strongly recommended for visitors
Memory Care Unit and Ground Floor residents required to isolate in their designated areas
Staff in Memory Care Unit and Ground Floor to wear surgical masks and face shields