Need some guidance?

Southport - news banner

Can I Visit?

07 March 2022

Current COVID-19 restrictions as at
21st May 2022

for your facility.

Click for your state: QLD | NSW | VIC

PLEASE NOTE: All visitors who enter a St Vincent's Care Services home agree to abide by the Visitor Code of Conduct as a condition of entry.

The doors explained

COVID-19 restrictions and directives change often, so St Vincent's Care Services has introduced a 'coloured door' system to indicate the latest status of each home.

The different ‘doors’ indicate each home’s current status and what the different directives mean for our residents, our employees and their family members and friends.

SVC_GreenDoor

SVC_AmberDoor

SVC_RedDoor

MINOR RESTRICTIONS

MEDIUM RESTRICTIONS

MAXIMUM RESTRICTIONS

Minor Restrictions

Applies in most areas of low or no community transmission rates. The Aged Care home is permitted to have visitors and residents are able to leave their home. Online bookings will be open.

Medium Restrictions

Due to growing cases in the area/state, or a resident/employee being notified that they are a close or secondary contact to a COVID-19 case, the Aged Care home will be in restricted access. Visits may continue with additional precautions.

Maximum Restrictions

Applies when an employee or resident has tested positive for COVID-19. The Aged Care home will be locked down, all employees and affected residents will be COVID tested, and visitors are unable to visit the site. We will contact you if your family member or friend has displayed any symptoms.

How our teams keep your family members and friends safe and engaged during restrictions

0X4A8881

Even during these difficult times, our employees put your family members and friends' welfare and wellbeing first.

They do this by:

- Wearing masks and face shields when providing direct care

- Completing Personal Protective Equipment (PPE) training

- Getting fully vaccinated (for both influenza and COVID)

- Organising virtual catch-ups over Zoom, Skype and FaceTime when you are unable to visit

- Creating new activities for residents such as cooking classes, games and events

The list goes on! Our team are dedicated to providing the best level of care, making sure your family members and friends always feel welcomed, valued and safe.

You can see first-hand your family members and friends in action across each of our homes on our Facebook page.

Restriction Status

Home

Visit Details

Site Details

Arundel

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Book your visit online
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Bardon

SVC_AmberDoor

Medium restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a N95 mask
Visits to occur either in resident's room or outside
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Book your visit online
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Boondall

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Carina

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Carseldine

SVC_AmberDoor

Maximum Restrictions (Hendrina, Shalom and Wattle)

Essential visitors only
All visitors are required to wear an N95/P2 mask AND face shield whilst on site
Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Please note that rapid antigen tests may be required at check-in

All other areas

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Outbreak Site (Hendrina, Shalom and Wattle)

Communal spaces closed during initial testing
Residents must remain within their area/level
Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

No COVID outbreak (all other areas)

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Corinda

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Book your visit online
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Douglas (Townsville)

SVC_AmberDoor

Maximum Restrictions (Magnetic and Keswick)

Essential visitors only
All visitors are required to wear an N95/P2 mask AND face shield whilst on site
Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Please note that rapid antigen tests may be required at check-in

Minor restrictions (all other areas)

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Outbreak Site (Magnetic and Keswick)

Communal spaces closed during initial testing
Residents must remain within their area/level
Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

No COVID outbreak (all other areas)

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Gympie

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Kangaroo Point

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Maroochydore

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Mitchelton

SVC_AmberDoor

Maximum Restrictions (Dublin and Donegal Houses)

Essential visitors only

All visitors are required to wear an N95/P2 mask AND face shield whilst on site
Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Please note that rapid antigen tests may be required at check-in

Minor restrictions (all other areas)

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

Outbreak Site (Dublin and Donegal Houses)

Communal spaces closed during initial testing
Residents must remain within their area/level
Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

No COVID outbreak (all other areas)

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Southport

SVC_RedDoor

Maximum Restrictions

Essential visitors only
All visitors are required to wear an N95/P2 mask AND face shield whilst on site
Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Please note that rapid antigen tests may be required at check-in

Outbreak Site

Communal spaces closed during initial testing
Residents must remain within their area/level
Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

Toowoomba

SVC_GreenDoor

Minor restrictions

2 visitors per resident allowed per day, this includes children
All visitors required to wear a mask
Visits to occur either in resident's room or outside
Book your visit online
COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
Residents allowed to leave their home
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

NSW

Home

Visit Details

Site Details

Auburn

Minor restrictions

Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Please note that rapid antigen tests may be required at check-in

No COVID Outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Bronte

Minor restrictions

Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Please note that rapid antigen tests may be required at check-in

No COVID Outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Edgecliff

SVC_GreenDoor

Minimum Restrictions

Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Please note that rapid antigen tests may be required at check-in

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Haberfield

Minimum Restrictions

Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Please note that rapid antigen tests may be required at check-in

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Heathcote

SVC_GreenDoor

Minimum Restrictions

Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Please note that rapid antigen tests may be required at check-in

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Yennora

SVC_GreenDoor

Minimum Restrictions

Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Please note that rapid antigen tests may be required at check-in

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Stella Maris

Minor restrictions

Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Please note that rapid antigen tests may be required at check-in

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

VIC

Home

Visit Details

Site Details

Eltham

SVC_RedDoor

Maximum Restrictions

Essential visitors only

All visitors are required to wear an N95/P2 mask AND face shield whilst on site
Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Please note that rapid antigen tests may be required at check-in

Outbreak Site

Communal spaces closed during initial testing
Residents must remain within their area/level
Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

Hawthorn

SVC_GreenDoor

Minor restrictions:

Up to 5 visitors per resident per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
COVID vaccinations strongly recommended
Residents allowed to leave their home, however must follow all state and facility guidelines in place
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Book your visit online
Please note that rapid antigen tests may be required at check-in

BOOK NOW

No COVID outbreak

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit

Kew

SVC_GreenDoor

Minor Restrictions

Covid-19 positive residents are required to isolate in their room for 7 days and staff caring for COVID-19 positive residents are wearing full PPE. ·

All other staff in the home are wearing P2/N95 masks and shields
Visitors are permitted in the home and are required to wear N95/P2 masks and a shields
COVID -19 positive residents are able to receive visitors however they must wear full PEE
All other residents in Cottage 3 & 4 are able to move freely around Cottage 3 & 4
Cottages 1 & 2 are not impacted and residents are able to move freely around Cottage 1& 2 and gardens

Werribee

SVC_AmberDoor

Maximum Restrictions (Bottom Floor)

Essential visitors only

All visitors are required to wear an N95/P2 mask AND face shield whilst on site
Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
Visits to occur in a resident's room or outside (where possible)
Residents should not leave their home unless for essential medical or approved appointments
Please note that rapid antigen tests may be required at check-in

Minor restrictions (all other areas)

Up to 5 visitors per resident per day
Visits can be up to 2 hours in length
All visitors are required to wear a mask whilst on site
Visits to occur in a resident's room or outside (where possible)
COVID vaccinations strongly recommended
Residents allowed to leave their home, however must follow all state and facility guidelines in place
Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
Book your visit online
Please note that rapid antigen tests may be required at check-in

BOOK NOW

Outbreak Site (Bottom Floor)

Communal spaces closed during initial testing
Residents must remain within their area/level
Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

No COVID outbreak (all other areas)

Masks required
Activities continue as normal
Shared amenities open
Visiting until 8pm weeknights, 6pm weekends
Families must bring proof of their vaccinations
Visitors need to have had second- COVID dose 14 days prior to their visit