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Can I Visit?

07 March 2022

Current COVID-19 restrictions as at
21st May 2022

for your facility.

Click for your state: QLD | NSW | VIC

PLEASE NOTE: All visitors who enter a St Vincent's Care Services home agree to abide by the Visitor Code of Conduct as a condition of entry.

The doors explained

COVID-19 restrictions and directives change often, so St Vincent's Care Services has introduced a 'coloured door' system to indicate the latest status of each home.

The different ‘doors’ indicate each home’s current status and what the different directives mean for our residents, our employees and their family members and friends.

 

 

SVC_GreenDoor

 

 

SVC_AmberDoor

 

SVC_RedDoor

  MINOR RESTRICTIONS  

  MEDIUM RESTRICTIONS  

 MAXIMUM RESTRICTIONS 

 

Minor Restrictions

Applies in most areas of low or no community transmission rates. The Aged Care home is permitted to have visitors and residents are able to leave their home. Online bookings will be open.

Medium Restrictions

Due to growing cases in the area/state, or a resident/employee being notified that they are a close or secondary contact to a COVID-19 case, the Aged Care home will be in restricted access. Visits may continue with additional precautions.

Maximum Restrictions

Applies when an employee or resident has tested positive for COVID-19. The Aged Care home will be locked down, all employees and affected residents will be COVID tested, and visitors are unable to visit the site. We will contact you if your family member or friend has displayed any symptoms.

 

How our teams keep your family members and friends safe and engaged during restrictions

0X4A8881

 Even during these difficult times, our employees put your family members and friends' welfare and wellbeing first.

They do this by:

- Wearing masks and face shields when providing direct care

- Completing Personal Protective Equipment (PPE) training

- Getting fully vaccinated (for both influenza and COVID)

- Organising virtual catch-ups over Zoom, Skype and FaceTime when you are unable to visit

- Creating new activities for residents such as cooking classes, games and events

The list goes on! Our team are dedicated to providing the best level of care, making sure your family members and friends always feel welcomed, valued and safe.

 

You can see first-hand your family members and friends in action across each of our homes on our Facebook page.  

Restriction Status

  

QLD

Home

Visit Details

Site Details

 Arundel

SVC_GreenDoor

Minor restrictions
      
  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Book your visit online
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

             
            


Bardon

SVC_AmberDoor 
Medium restrictions
  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a N95 mask
  • Visits to occur either in resident's room or outside
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Book your visit online
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit


 Boondall

 SVC_GreenDoor 

Minor restrictions

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit








 Carina

SVC_GreenDoor 

Minor restrictions

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

 

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 Carseldine

SVC_AmberDoor

Maximum Restrictions (Hendrina, Shalom and Wattle)

  • Essential visitors only 
  • All visitors are required to wear an N95/P2 mask AND face shield whilst on site
  • Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Please note that rapid antigen tests may be required at check-in

 

All other areas 

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

Outbreak Site (Hendrina, Shalom and Wattle)

  • Communal spaces closed during initial testing
  • Residents must remain within their area/level
  • Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields 

 

 

No COVID outbreak (all other areas)

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

Corinda

 

SVC_GreenDoor

Minor restrictions
      
  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Book your visit online
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

 

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 Douglas (Townsville)

SVC_AmberDoor 

Maximum Restrictions (Magnetic and Keswick)

  • Essential visitors only 
  • All visitors are required to wear an N95/P2 mask AND face shield whilst on site
  • Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Please note that rapid antigen tests may be required at check-in

 

Minor restrictions (all other areas)

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

Outbreak Site (Magnetic and Keswick)

  • Communal spaces closed during initial testing
  • Residents must remain within their area/level
  • Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields 

 

No COVID outbreak (all other areas)

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 

 

 












 Gympie

SVC_GreenDoor

Minor restrictions

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 Kangaroo Point

SVC_GreenDoor

Minor restrictions

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 

 Maroochydore

SVC_GreenDoor 

Minor restrictions

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

 

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 

 

 

 

 

 

             Mitchelton

         

 SVC_AmberDoor

Maximum Restrictions (Dublin and Donegal Houses)

  • Essential visitors only 
  • All visitors are required to wear an N95/P2 mask AND face shield whilst on site
  • Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Please note that rapid antigen tests may be required at check-in

 

Minor restrictions (all other areas)

  • 2 visitors per resident allowed per day, this includes children
  • All visitors required to wear a mask
  • Visits to occur either in resident's room or outside
  • Book your visit online
  • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
  • Residents allowed to leave their home
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

BOOK NOW

Outbreak Site (Dublin and Donegal Houses)

  • Communal spaces closed during initial testing
  • Residents must remain within their area/level
  • Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

 

No COVID outbreak (all other areas)

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit



 

 Southport 

SVC_RedDoor 

 

Maximum Restrictions

  • Essential visitors only 
  • All visitors are required to wear an N95/P2 mask AND face shield whilst on site
  • Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Please note that rapid antigen tests may be required at check-in

Outbreak Site

  • Communal spaces closed during initial testing
  • Residents must remain within their area/level
  • Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields 

 

 

Toowoomba

SVC_GreenDoor 
     Minor restrictions
    • 2 visitors per resident allowed per day, this includes children
    • All visitors required to wear a mask
    • Visits to occur either in resident's room or outside
    • Book your visit online
    • COVID vaccination (both doses) MANDATORY from 17th Dec for all visitors aged 16 and over
    • Residents allowed to leave their home
    • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment

    BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 

 

 

 

 

 

 

 

 

NSW

Home

Visit Details

Site Details

Auburn

SVC_GreenDoor

  

Minor restrictions

  • Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

 

No COVID Outbreak

  •  Masks required
  • Activities continue as normal
  • Shared amenities open 
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit         
 

Bronte

SVC_GreenDoor

Minor restrictions

  • Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

No COVID Outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open 
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit 

 

 

 

 

 

 

Edgecliff

        SVC_GreenDoor 

Minimum Restrictions

  • Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

               

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit







Haberfield

SVC_GreenDoor

Minimum Restrictions

  • Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

 No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit
 

 



 

Heathcote

         SVC_GreenDoor 

Minimum Restrictions

  • Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit



 

Yennora

        SVC_GreenDoor                       

Minimum Restrictions

  • Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

 

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit
 

Stella Maris

SVC_GreenDoor

Minor restrictions

  • Residents are permitted 2 fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years, per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

No COVID outbreak

  • Masks required 
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit

 

 

 




 

 

VIC       

Home

Visit Details

Site Details

 

Eltham

SVC_RedDoor 

Maximum Restrictions

  • Essential visitors only 
  • All visitors are required to wear an N95/P2 mask AND face shield whilst on site
  • Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Please note that rapid antigen tests may be required at check-in

Outbreak Site

  • Communal spaces closed during initial testing
  • Residents must remain within their area/level
  • Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

 

Hawthorn

SVC_GreenDoor

Minor restrictions:

  • Up to 5 visitors per resident per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • COVID vaccinations strongly recommended
  • Residents allowed to leave their home, however must follow all state and facility guidelines in place
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Book your visit online
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

No COVID outbreak

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit


 

 



 

Kew

SVC_GreenDoor

 

Minor Restrictions

 Covid-19 positive residents are required to isolate in their room for 7 days and staff caring for COVID-19 positive residents are wearing full PPE. ·

  • All other staff in the home are wearing P2/N95 masks and shields
  • Visitors are permitted in the home and are required to wear N95/P2 masks and a shields
  • COVID -19 positive residents are able to receive visitors however they must wear full PEE
  • All other residents in Cottage 3 & 4 are able to move freely around Cottage 3 & 4
  • Cottages 1 & 2 are not impacted and residents are able to move freely around Cottage 1& 2 and gardens
 



Werribee

SVC_AmberDoor  

Maximum Restrictions (Bottom Floor)

  • Essential visitors only 
  • All visitors are required to wear an N95/P2 mask AND face shield whilst on site
  • Daily Rapid Testing for visitors will continue and staff will now be required to have a Rapid Antigen Test on arrival to each shift
  • Visits to occur in a resident's room or outside (where possible)
  • Residents should not leave their home unless for essential medical or approved appointments
  • Please note that rapid antigen tests may be required at check-in

 

Minor restrictions (all other areas)

  • Up to 5 visitors per resident per day
  • Visits can be up to 2 hours in length
  • All visitors are required to wear a mask whilst on site
  • Visits to occur in a resident's room or outside (where possible)
  • COVID vaccinations strongly recommended
  • Residents allowed to leave their home, however must follow all state and facility guidelines in place
  • Residents returning post outings may be required to undertake further testing and isolate in their rooms, pending a risk assessment
  • Book your visit online
  • Please note that rapid antigen tests may be required at check-in

BOOK NOW

Outbreak Site (Bottom Floor)

  • Communal spaces closed during initial testing
  • Residents must remain within their area/level
  • Staff dealing directly with positive , or suspected positive residents will wear masks, gowns, and face shields

 

No COVID outbreak (all other areas)

  • Masks required
  • Activities continue as normal
  • Shared amenities open
  • Visiting until 8pm weeknights, 6pm weekends
  • Families must bring proof of their  vaccinations
  • Visitors need to have had second- COVID dose 14 days prior to their visit