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Home Care

Friendly and personalised in-home care services

Find help close to you

Why families love St Vincent’s Care

Feel welcomed, safe
and valued

This is our promise to you and your family. Our people are here to ensure you can continue living as full a life as possible. 

Continuity of
care

With services across Retirement Living, Home Care, and Aged Care we are best placed to help you, no matter what part of your journey you are on. 


Our hospital
advantage

As part of St Vincent’s Health Australia, our residents and clients have access to an extensive, world class health network.

 Spirit of
St Vincent’s

Where some see care as a service, we see it as a mission, to provide compassion and support that befits our heritage and faith in human kindness.

Home Care Services

St Vincent’s Home Care supports you to feel safe, comfortable and confident in your home and community. When your health and wellbeing aren’t where they used to be, St Vincent’s can assist when and where you need it.

Personal Care

Home Maintenance

Exercise & Rehabilitation

Nursing Care

Transport

Respite Care

Domestic Assistance

Social Support

Your Home Care Team

From nursing to a friendly cup of tea, your care team is made up of a range of experienced, qualified and caring professionals.

Home care coordinator

Coordinates your services including home care workers, contractors, nurses and more!

Home care worker

Assists you with tasks around the home and helps keep you independent. They can help you with your shopping, organise care that works best for you or even just have a friendly cup of tea.

Nursing Support

Assists with clinical care such as stoma care, wound and injury, safe administration of medication and personal care.

Allied health

Get access to services at home including physiotherapy, podiatry, dietitian, occupational therapy, remedial massage and more. St Vincent’s can organise for transport to services or if available, they can come to you!

What is home care and do I actually need it?

Is getting around your house a bit harder than it used to be? Are you having to rely on your loved ones to support you? If so, you might need home care.

What is home care and do I actually need it?

How to pay for home care

Learn about the top three ways you can pay for home care.

How to pay for home care

I’ve been so blessed by the help from my home care workers. They’re on time, know my mood and what to do without me even asking.

Mary Parsons

Four steps to get home care

Step 1
Call us

Before you get an ACAT or ACAS assessment, chat to us to make sure you’re prepared. Feeling nervous? Give us a call.

Step 2
Get assessed

Arrange an ACAT assessment and determine your level of required care.

Step 3
Arrange your services

Choose St Vincent’s as your home care provider and we can arrange your home care needs.

Step 4
Start getting help at home

Work with us to change your services depending on what you need. You’re never locked in!

How to get the most out of your My Aged Care Assessment?

The thought of an ‘assessment’ is enough to scare just about anyone. To make sure you get the most out of your funding and support, St Vincent’s arms you with specific information and advice that doesn’t make your head spin.

How to get the most out of your My Aged Care Assessment?

Frequently Asked Questions

There are many reasons why people use home care. Maybe getting around your house or to your latest appointment is a bit harder than it used to be. Perhaps you require nursing care, and you want that type of assistance in the comfort of your own home. No matter the reason, our home care and community team can assist you in regaining confidence and maintaining independence at home, for longer.

The first step in getting help at home is to get an ACAT/ACAS assessment. To arrange an ACAT assessment you need to contact the customer service centre of MyAgedCare on 1800 200 422 or fill out the online form.

However, we recommend chatting with our friendly team first to make sure you’re getting the most out of your application and not losing out on any funding you’re entitled to.

St Vincent’s offers tailored services to make sure that everyone who needs extra assistance is covered.

  • Personal care
  • Nursing care
  • Domestic assistance
  • Home maintenance
  • Transport assistance
  • Social support (virtual and in-person)
  • Exercise and rehabilitation
  • Respite care
  • Post hospital support
  • Meal preparation
Learn more about home care services here
 

The Commonwealth Home Support Program (CHSP) is for people who need a little bit of help every week or fortnight with everyday tasks or activities. It is also available for short term care with an immediate need.

Home Care Packages (HSP) are for people who need more regular help or higher levels of support. There are four levels of care - Level 1 (basic care) to Level 4 (more complex care). For each level of care there is a corresponding budget allocation.

Learn more about the cost of home care here

The costs of home care will depend on the amount and level of support required and what kind of government support you can secure. Access to government funding will depend on your income and assets which are looked at by your Aged Care Assessment Team/Service (ACAT/S).

To best prep for your ACAT/S and make sure you’re not missing out on any funding you might be entitled to, chat with our friendly team.

Both the CHSP and HCP have different payment systems. With a HCP, each level aligns to a set amount of funding each year. Depending on your financial circumstances, you may be expected to contribute to the cost of your care. With the CHSP, you will receive a government subsidy for the services you receive however will be asked to contribute to the cost of your home care.

Learn more about the cost of home care here

The idea of having a stranger in your home can be quite confronting. It can also be a bit of an adjustment to incorporate someone new into your routine.

St Vincent’s home care workers are:
  • Willing to do things the way you like them
  • Skilled in providing the services you need
  • The right match for you
  • Accessible when you need them
When a home care worker visits, they are there to support you and how you live your life. Because at the end of the day, it’s your choice who provides support for you. 

Learn more about staff and qualifications for home care here

Just need answers?

Call St Vincent’s and our team can:

  • Simply explain the three different ways people pay for aged care
  • Discuss how you can maximise your government subsidies
  • Ensure you get the right level of care for your needs
  • Get the right information, quickly and easily through My Aged Care
Just need answers?