aged care worker with elderly person

In-home services for seniors Social Support

Whether it's joining a local group for a cuppa and a chat or having a friendly visitor drop by at home, St Vincent's helps the person you love by making sure they regularly have someone by their side.

What is social support at St Vincent's?

Social support as a service of in-home care is about connection. It helps older people keep up relationships, take part in community life, and feel like they belong. You can get support in two main ways:

  1. Social support individually
  2. Social support in a group

It's hard when we can't give the people we love the time they deserve. But St Vincent's social support exists to help share that load with loving carers.

illustration of st vincent's worker helping client in garden

Things you could do with St Vincent's social support

Visit local gardens & museums

Shops for appointments & errands

Cultural events, movie matinees & markets

Games at the local RSL

Fish & chips by the water

Tea in your own garden (with a friend)


Why use social support with St Vincent's?

For the St Vincent's team, social support is not just about having a cuppa (as important as that is). 

St Vincent's qualified staff keeps an eye out to make sure the person you love is getting all the care and support they need.

  • Ongoing home monitoring and care assessments that keep you worrying less about injuries through trips and falls

  • Additional clinical expertise through the reach of our St Vincent's hospital network

  • Consistent & qualified care with a history of care and support over 165 years

illustration of st vincent's worker helping client in garden

Outstanding care is the St Vincent’s way

A heritage of care

Over 160 years of developing our caring expertise across hospitals, aged care and in-home care

Familiar faces

Consistent staff that get to know you over a period of days, weeks, months and years (and help you more because of it) 

People first, not profit

A not-for-profit mission aimed at getting the best outcome for your health and lifestyle (not squeezing money out of you for shareholders) 

St Vincent's Home Care Fees & Costs

St Vincent's is able to offer competitive pricing for hospital & aged care backed clinical expertise because of our not-for-profit mission. 

For over 160 years, St Vincent's has been supporting the most vulnerable in our community.

If you're unsure about being able to afford home care services, get in touch and see how we can help you.

daughter chatting with dad

Our most common social support questions

A: Paying for in-home care can often feel confusing due to multiple funding options, eligibility criteria, and wait times.

To simplify things, we've outlined the three main options below, along with clear advantages, average wait times, and steps to access each one.

When it comes to paying for social support, there are three main options:

1. Paying for Carers Privately

Advantages:

  • Immediate access (no government wait times)
  • Flexibility to choose your preferred provider
  • Fully customisable care tailored to your specific needs

Average Wait Time:

  • Immediate (no wait time)

Steps to access care privately

  1. Contact your preferred nursing provider
  2. Discuss your specific care requirements and request a quote
  3. Schedule your services at a convenient time
  4. Pay directly out-of-pocket
 

2. Home Care Package Funded Social Support

Home Care Packages are government-funded programs providing financial support to older Australians who need ongoing care at home.

Advantages

  • Government subsidies can significantly reduce out-of-pocket costs
  • Access to other comprehensive and coordinated nursing and support services
  • Freedom to select your preferred care provider

Average Wait Time

  • 3–12+ months depending on assessed care needs and package availability

Steps to access a Home Care Package

  1. Contact My Aged Care to request an assessment
  2. Complete an in-home assessment by the Aged Care Assessment Team (ACAT)
  3. Receive your assessment outcome and assigned package level (Level 1–4)
  4. Enter the national priority queue to await funding availability
  5. When funding is allocated, select your preferred nursing care provider
 

3. Commonwealth Home Support Programme (CHSP):

CHSP offers entry-level support services for older Australians with minimal care needs.

Advantages

  • Faster access compared to Home Care Packages.
  • Subsidised basic support services.
  • Suitable for people needing minimal assistance to remain independent.

Average Wait Time

  • 2–6 weeks from assessment to service commencement.

Steps to access CHSP services

  1. Contact My Aged Care for initial screening
  2. Undergo a brief home assessment to determine eligibility
  3. Receive approval and referrals to local CHSP providers
  4. Contact your referred provider to organise care services
 

For personalised assistance or further guidance, please contact our team directly on 1800 778 767.

A: Social support is ideal for older people who:
  • Live alone or feel isolated

  • Have lost social connections due to illness, grief or mobility issues

  • Want to meet new people in a safe, welcoming environment

We also support family carers by giving them a break and peace of mind.

You're juggling a lot. Letting someone else spend time with your loved one gives you space to rest, recharge, and return with more energy.

A: Loneliness isn’t just a feeling—it affects your health. Older adults who stay socially connected:

  • Have better physical and mental health

  • Recover faster from illness

  • Experience less depression and anxiety

  • Are more likely to stay independent

Social support is more than a nice-to-have. It's a vital part of ageing well.

For carers, social support offers a breather. It creates opportunities for a chance to, even briefly, recharge and recover. This balance can make the difference between burning out and carrying on.

 

A: Here are just a few of the things you might do with social support:

  • Join a weekly seniors' lunch group at the local community centre

  • Get transport and company for medical appointments or errands

  • Visit local gardens, museums, or libraries with a companion

  • Attend a gentle movement or yoga class with other older adults

  • Enjoy board games, puzzles, or knitting in a group setting

  • Learn new skills like phone photography or basic tech tips

  • Be part of book clubs, choirs, or local history groups

  • Receive help writing emails or reading letters from family

  • Get assistance with online grocery shopping or forms

  • Go to cultural festivals, movie matinees or markets

Get in touch with our home care team

Home care enquiries phone number

1800 960 223



Home care enquiries contact form