aged care worker with elderly person

In-home services for seniors Transport & Travel

Whether you’re heading to a medical appointment, visiting family, or just need safe transport to stay connected with your community, St Vincent’s Care Services brings reliable home-care transport support right to your door.

What is transport in home care?

Our in-home transport service is a specialised support offering designed to help you stay mobile, active and connected—without needing to rely on public transport or family / friends every time.

Whether you have an upcoming medical check-up, want to attend a social outing, or simply need a lift for errands and social engagement, our team provides safe, comfortable transport from your home, and supports your journey from pick-up to drop-off.

illustration of st vincent's worker helping client in garden


Why use transport services with St Vincent's?

  • Backed by the St Vincent’s hospital and aged-care network, offering integrated support and continuity of care.

  • Experienced drivers and support staff trained in elder care and mobility assistance.

  • Comfortable vehicles adapted for accessibility, with a focus on safety, dignity and independence.

  • Coordinated with your wider care plan—so transport becomes one seamless part of your support, not a separate chore.

care worker walking with aged care client with a walker

Outstanding care is the St Vincent’s way

A heritage of care

Over 160 years of developing our caring expertise across hospitals, aged care and in-home care

Familiar faces

Consistent staff that get to know you over a period of days, weeks, months and years (and help you more because of it) 

People first, not profit

A not-for-profit mission aimed at getting the best outcome for your health and lifestyle (not squeezing money out of you for shareholders) 

St Vincent's Home Care Fees & Costs

St Vincent's is able to offer competitive pricing for hospital & aged care backed clinical expertise because of our not-for-profit mission. 

For over 160 years, St Vincent's has been supporting the most vulnerable in our community.

If you're unsure about being able to afford home care services, get in touch and see how we can help you.

daughter chatting with dad

Frequently asked questions about transport services

Key Questions

A: Paying for in-home nursing care can often feel confusing due to multiple funding options, eligibility criteria, and wait times.

To simplify things, we've outlined the three main options below, along with clear advantages, average wait times, and steps to access each one.

When it comes to paying for in-home nursing care, there are three main options:

1. Private Nursing Care

Private nursing care allows you to directly pay for immediate and tailored nursing support without delays from assessments or funding approvals

Advantages:

  • Immediate access (no government wait times)
  • Flexibility to choose your preferred nurse or provider
  • Fully customisable care tailored to your specific needs

Average Wait Time:

  • Immediate (no wait time)

Steps to access Private Nursing Care

  1. Contact your preferred nursing provider
  2. Discuss your specific care requirements and request a quote
  3. Schedule your nursing service at a convenient time
  4. Pay directly out-of-pocket
 

2. Home Care Package Funded Nursing Care

Home Care Packages are government-funded programs providing financial support to older Australians who need ongoing nursing care at home

Advantages

  • Government subsidies can significantly reduce out-of-pocket costs
  • Access to comprehensive and coordinated nursing and support services
  • Freedom to select your preferred care provider

Average Wait Time

  • 3–12+ months depending on assessed care needs and package availability

Steps to access a Home Care Package

  1. Contact My Aged Care to request an assessment
  2. Complete an in-home assessment by the Aged Care Assessment Team (ACAT)
  3. Receive your assessment outcome and assigned package level (Level 1–4)
  4. Enter the national priority queue to await funding availability
  5. When funding is allocated, select your preferred nursing care provider
 

3. Commonwealth Home Support Programme (CHSP):

CHSP offers entry-level government-funded nursing care and support services for older Australians with minimal care needs.

Advantages

  • Faster access compared to Home Care Packages.
  • Subsidised basic nursing and support services.
  • Suitable for people needing minimal assistance to remain independent.

Average Wait Time

  • 2–6 weeks from assessment to service commencement.

Steps to access CHSP services

  1. Contact My Aged Care for initial screening
  2. Undergo a brief home assessment to determine eligibility
  3. Receive approval and referrals to local CHSP providers
  4. Contact your referred provider to organise care services
 

For personalised assistance or further guidance, please contact our team directly on 1800 778 767.

A: Some common scenarios:

  • You have reduced mobility and need assistance attending medical or allied-health appointments.

  • You’re eager to remain socially active but find public transport or ride-shares challenging or unsafe.

  • You’re recovering from surgery or hospital-stay and need reliable access to transport while your independence rebuilds.

 

A: Costs vary depending on your care plan and level of service (e.g., extra assistance with transfers, specialised vehicle, distance travelled). Your care coordinator will provide a clear quote and explain any co-payments.

A: Yes. Our transport support is designed for more than medical / appointment travel. We encourage community engagement, social visits, shopping trips and connecting with family or friends. It’s about preserving your independence and quality of life.

A: For regular appointments, we recommend booking at least 48 hours in advance. However, same-day or next-day trips may be possible depending on location and driver availability—our team will do their best to assist you.

Get in touch with our home care team

Home care enquiries phone number

1800 960 223



Home care enquiries contact form